CRM User Group
Exploring the Microsoft Vision for CRM
Presented by Bob Hogan
Bennett Adelson
11/27/2012 5:45 PM
Cleveland Microsoft Office
Do you have a highly mobile sales or service team? Do they find collaborating on sales opportunities challenging? What about the need for emerging market insights or the ability to know when a member of your team last communicated with your customer (and about what)? If you answered YES to any of these questions, you are not alone. Adopting a Dynamic Sales and Service organization is essential in today’s market.

So what makes a Dynamic Sales and Service organization? We believe successful Sales and Service teams need to embrace four key characteristics to be Dynamic, and ultimately win and retain customers:
  1. Highly Productive
  2. Prepared and Insightful
  3. Collaborative and Connected
  4. Quick and Mobile

Organizations and professionals that are able to excel in each of these areas will be the winners.
Come and join Bob Hogan from Bennett Adelson on Tuesday, November 27 from 5:30 p – 7:00 p for a lively discussion on the Microsoft Dynamics CRM Roadmap. Explore the Microsoft Vision for CRM and take a look at key features that make organizations highly Dynamic.
Topics include:
  • Mobility
  • Collaboration and productivity
  • Business insight
  • Your customer social community
Bob will also be on-hand afterwards to strategize or even answer technical questions on Dynamics CRM (past, present, and future).
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About CRM User Group
The CRMUG is for users, by users. We engage individuals and companies using Microsoft Dynamics CRM in value-added networking and knowledge sharing, and to be the single most important communication channel for Microsoft to see guidance on future development of Dynamics CRM. Individuals from all aspects of CRM life, from executive management to CRM administration, attend our Regional Chapter meetings and gain important knowledge, strategy, and administration best-practices.