CRM User Group
Cleveland CRM User Group
Presented by Bob Hogan
8/6/2015 3:00 PM
Cleveland Microsoft Office

User Showcase: Exploring Microsoft Social Engagement Bob Hogan – Bennett Adelson

Join Bob as he walks us through Microsoft Social Engagement. In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

Technical Academy: Complex FetchXML Views and Reports Bob Wittig – Bennett Adelson

Outer joins frustrating? Can’t get them in a view? Come see how to use advanced FetchXML techniques to generate complex views and reports. Bob will also show some report grouping and aggregation with FetchXML.

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About CRM User Group
The CRMUG is for users, by users. We engage individuals and companies using Microsoft Dynamics CRM in value-added networking and knowledge sharing, and to be the single most important communication channel for Microsoft to see guidance on future development of Dynamics CRM. Individuals from all aspects of CRM life, from executive management to CRM administration, attend our Regional Chapter meetings and gain important knowledge, strategy, and administration best-practices.